Guides & Advice
Find answers to frequently asked questions about managing your medication reminders and notifications.
What happens if I need to change my alert times?
It is very easy to change your reminders, you can do it either through WhatsApp chatbot or through our PillPal App.
On WhatsApp chatbot - first you have to delete your reminder by choosing “STOP Reminders” when you receive a reminder. Then you can go to the Main Menu and reset your reminders with a new time.
On our App you can easily delete or edit the reminders.
How do I set up the alarm notifications?
It is very easy to set up reminders on PillPal. Click on Try For Free on our home page, choose your preferred plan. Based on your plan you will get access to our WhatsApp chatbot or our Application.
On WhatsApp chatbot, you just have to send the pre-written message and follow the instructions, answer the questions and set your reminders on your preferred time, with the medicine name and image. You are then set to receive your reminders on the set time. to the Main Menu and reset your reminders with a new time.
On the App, you can set the reminder by selecting the date, time and other medicine details. Upon filling up all the details, you will be asked how you would want to receive the reminders. You can set it to your choice and then keep a record of every time you take your medicine.
How do I set up the call notifications?
The call notification can be set-up on the Application. On the App, you can set the reminder by selecting the date, time and other medicine details. Upon filling up all the details, you will be asked how you would want to receive the reminders. You can choose the option for Automated/Live calls and you are set. You will receive the calls on the set time.
This choice is an account setting which can be changed at any time.