Privacy Policy
Effective Date: 1 January 2026 · Last Updated: 17 June 2026
PillPal ("we", "us", "our") is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). This Privacy Policy explains what personal data we collect, how we use it, the legal bases we rely on, and the rights you have when you use the PillPal app and website.
1. Who We Are (Data Controller)
The data controller responsible for your personal data is located at Office 14, 1564 Stratford Road, Hall Green, Birmingham, England, B28 9HA.
Company Registration Number: [TODO — add company number]. ICO Registration Number: [TODO — add ICO number]. If you have any questions about this policy or how we handle your data, contact us at Office@yourmeds.net.
2. Information We Collect
2.1 Personal Information
Your name, email address and phone number when you create an account or contact us. Subscription and purchase information (payments are processed securely by the Apple App Store or Google Play; we do not store your full card details).
2.2 Health & Medication Information (Special Category Data)
The medication schedules, doses and reminder preferences you enter so we can send you reminders. Information about your medication is "special category" health data under the UK GDPR, and we only process it with your explicit consent (see Section 4).
2.3 Usage & Technical Data
Information about how you use our app and website, including IP address, device and browser type, operating system, and in-app activity such as reminders set and notifications received. Some of this is collected via cookies and analytics (see Section 9).
3. How We Use Your Information
To deliver medication reminders through the app and, where you opt in, messaging channels such as WhatsApp.
To create and manage your account and subscription.
To personalise and improve our services.
To communicate with you about your account, support requests and (with your consent) promotions.
To meet our legal, regulatory and security obligations.
4. Our Lawful Bases for Processing
Under the UK GDPR we rely on the following lawful bases:
Contract — to provide the service you have signed up for.
Explicit consent — to process your health and medication data, to send marketing, and to set non-essential cookies. You can withdraw consent at any time.
Legitimate interests — to keep our services secure and to improve them, where this does not override your rights.
Legal obligation — where we are required by law to process or retain certain data.
5. Sharing Your Information
We do not sell or rent your personal data. We only share it with trusted service providers (data processors) who help us run PillPal, including app stores and payment providers (Apple, Google), cloud hosting and messaging providers, and analytics providers. All processors are bound by contracts requiring them to protect your data. We may also disclose data where required to comply with the law or a lawful request.
6. International Data Transfers
Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement (IDTA) / Standard Contractual Clauses.
7. How Long We Keep Your Data
We keep your personal data only for as long as necessary to provide our services and to meet our legal obligations. When you close your account, we delete or anonymise your data within a reasonable period, unless we are required to retain it for legal, accounting or regulatory reasons.
8. Data Security
Encryption of personal data in transit and at rest.
Access controls and regular security assessments.
Ongoing monitoring and updates to protect against unauthorised access.
9. Your Rights Under UK GDPR
You have the right to:
Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data ("right to be forgotten"), subject to legal limits.
Restrict or object to our processing.
Data portability — receive your data in a portable format.
Withdraw consent at any time, where we rely on consent.
To exercise any of these rights, contact us at Office@yourmeds.net. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk or by calling 0303 123 1113.
10. Cookies & Analytics
We use essential cookies to make our website work, and—with your consent—analytics cookies (such as Google Analytics) to understand how the site is used and improve it. You can manage or withdraw your consent at any time through your browser settings or our cookie controls. We do not use non-essential cookies without your consent.
11. Third-Party Services
Our services may link to or rely on third-party platforms (for example WhatsApp, Apple and Google). This Privacy Policy applies only to PillPal. PillPal is not affiliated with, endorsed by or sponsored by WhatsApp or Meta Platforms; when reminders are delivered via WhatsApp, your data is also handled under WhatsApp's own privacy policy. We encourage you to review the privacy policies of any third-party services you use.
12. Children's Privacy
PillPal is intended for adults. We do not knowingly collect personal data from children under 16 without appropriate consent. If you believe a child has provided us with personal data, please contact us so we can remove it.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our website, and the "Last Updated" date above will change.
14. Contact Us
Email: Office@yourmeds.net
Address: Office 14, 1564 Stratford Road, Hall Green, Birmingham, England, B28 9HA
Thank you for trusting PillPal to support your health journey.