Frequently Asked Questions
Everything you need to know about PillPal and managing your medication reminders.
What happens if I need to change my alert times?
It is very easy to change your reminders, you can do it either through WhatsApp chatbot or through our PillPal App. On WhatsApp chatbot - first you have to delete your reminder by choosing “STOP Reminders” when you receive a reminder. Then you can go to the Main Menu and reset your reminders with a new time. On our App you can easily delete or edit the reminders.
How do I set up the call notifications?
The call notification can be set-up on the Application. On the App, you can set the reminder by selecting the date, time and other medicine details. Upon filling up all the details, you will be asked how you would want to receive the reminders. You can choose the option for Automated/Live calls and you are set. You will receive the calls on the set time. This choice is an account setting which can be changed at any time.